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WaiterPad is a hand held ordering solution designed specifically for the table service industry, based on the world leading Palm PDA platform. The WaiterPad hand held device replaces the traditional pen and pad, transmitting orders straight from the point of service to the order printers. |
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The waiter greets the customer. The customer is asked for their order and the waiter enters the order into the WaiterPad via the touch screen using a stylus. At each stage of the order the WaiterPad prompts the waiter to ask the customer for relevant cooking instructions, side orders and suggestive sellers.
The waiter can allocate each item to a seat number so that there will be no mistakes when delivering the food. The Waiter reviews the transaction and checks that the order is correct.
The order is then transmitted from the customer's table and sent to the relevant order printers in the kitchen and bar. The order dockets that are printed shows important information such as the waiter's name, time of order, number of people at the table, items ordered including cooking instructions and side orders etc.
As soon as the order has been transmitted from the point of service the transaction is automatically sent to the customers bill on the main EPOS terminal. Customers can change an order, add to the order or even change tables if they wish and the waiter can process all this from the service area.
Ready for delivery...
Now the meal is ready and runners bring the order to the table. During
this time the waiter has not moved form the service area, continuing to
serve guests. Further orders such as coffee and desserts may be placed
with the waiter, adding to the bill immediately.
When the customer has finished their meal, they may request a bill, which can be printed out from the WaiterPad. The bill can be paid and finalised at either at the table, if using a pouch system, or at the main EPOS terminal.
The Benefits
The WaiterPad system has many tangible benefits that are not possible
from a traditional EPOS system. The system will increase profitability
and turnover whilst reducing costs.
Benefits to the Owner
• Prevent missed items of the bill
• Reduce labour costs
• Increased up selling opportunities
• Increased table turns
• Reduced training time
Benefits to the Customer
• Better service - wait staff have more time with customers
• Quicker service
Benefits to the Wait Staff
• Less trips to the kitchen
• Increased tips
• Prompts and product notes give staff confidence
Benefits to the Kitchen Staff
• Clear legible orders
• Reduce traffic to and from kitchen
• Reduce food wastage
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