Case Study
    
    GOLDEN SPRINGS HEALTH    
         
    BACKGROUND    
    A customer for over 6 years, Golden Springs Health started with a very basic cash register, with simple needs of just taking payments for tanning sessions and slimming club the till done what they needed    
         
    4 YEARS AGO    
    Mr Rob Barclay owner of Golden Springs Health (formerly Weight Management Centre) described their situation in 2000. "We had been growing in size dramatically over the last two years and had incorporated a Gym and Health Food Supplements we had over 300 PLU's and i was concerned at the amount of mistakes that where being made and also a great deal of till shortages, with so many people using the till it was impossible to be able to work out who was making mistakes"

"Now our Uniwell EPoS system is fantastic. We feel we have control. We have all the management information within hours of closing. We can change prices easily if we wish, we know which promotions are working and which aren't and we have instant access to stock levels. We even know our daily profit margins. We have knowledge, control and the ability to make better decisions, quicker, and with integrated Loyalty Package, we can monitor our customers spending and also reward them with points which they need to come back to redeem! its one fantastic system "

"With the Uniwell TX850 we have an easy to use effective EPOS solution, no more errors through clerk's putting in wrong amounts, all products are on screen or in sub menu's and just touch the screen for the relevant product it couldn’t be simpler, and in addition to that all clerks have a magnetic fob which they log on with and you always know who did what transaction"

   
         
    WHAT INSTIGATED THE CHANGE?    
   

I had called into B.J Lashbrook & Son, in Redcar as i wanted an additional till drawer for my cash register to try and solve my till shortages, i saw the Uniwell Touch Screen Tills on display and being a bit of a gadget freak, told Chris Lashbrook "i want one of them" Chris was great he sat down with me to discuss my needs because at first he thought the till was to advanced for my needs and was not going to be value for money for me, after explaing how the business has progressed since i purchased my first cash register with them and told him of the amount of PLU's we have and the errors from the staff, it was decided it was the correct way forward.

The till was installed and both Chris and Mark came out to provide training over the next few days, the install went smoothly and the equipemnt has been faultless, on the occasions things have gone wrong, Lashbrooks have always had an engineer out the same day to us, but id also like to add they errors have always been our human fault and yet (touch wood) the tills! to this day we now run two Uniwell TX850 Tills networked together and run Total Loyalty, the best addition to my business yet!